We are here to help

Please find answers to some of our most frequently asked questions below. If your query is not answered, please get in touch.
 
We firmly believe that planning makes perfect and that you should get the most our of your visit. Please refer to our What’s On page for all the essential information prior to attending the Show and to help you make the most of your day out.
I can't find my tickets

Your tickets will have been emailed to you shortly after purchase. If you are unable to find them then please ensure that the email has not been deleted or placed in your spam or junk folder.

You will also be able to download the tickets from the ‘My Account’ section of our website, located under ‘Tickets’. You will need to have created an account at the time of purchase to use this facility.

You should print them out or bring as digital tickets on a smart phone in order to gain entry to the Show.

How do I get to the show?

Please visit The Venue page for more information on travelling to the event.

Are tickets transferable?

Each ticket will be scanned on entry and is usable only once. If you are unable to attend then your ticket may be passed to another person for entry.

Can I leave and gain re-entry to the Show?

Upon entry, you will be provided a wrist band to wear. You will be able to leave and re-enter the show using the wrist band.

If you have lost your wrist band then we will not be able to allow re-entry.

What are the opening and closing times for the Show?

The Bonsai Show Live 2022 will be open as follows:

  • Saturday: 9am – 5pm
  • Sunday: 9am – 5pm
Can I change the day and/or time of my tickets?

As you can imagine, our events team is very busy so please be sure to include all relevant details in your email including name, booking reference and the exact day you would like to change to  tickets@thebonsaishowlive.co.uk and the team will try to help.

Do you have special rates for children?

Children aged under 12 are free every day, children aged 12 to 16 are £5.00 per day.

Access for visitors with disabilities

We welcome visitors with disabilities to The International Centre for The Bonsai Show Live.

The Telford International Centre prides itself on being an accessible venue for everyone.  There are disabled parking bays on-site, near to the main entrance, and there is a lift available within the venue providing access to the first floor if needed.  To view the full accessibility policy, please click here: Accessibility Policy

When will my tickets arrive?

You will immediately receive your e-tickets by email, which you can print straight away.

If you need to access your tickets online, then they will be available within the account section of our website, and found under the tickets section found at https://www.thebonsaishowlive.co.uk/my-account/.

 

Is there parking at NEC?

The Telford International Centre has over 1500 car parking spaces onsite, all within easy walking distance of the venue. Charges for the event will be £6.00 per car, per day.

There are multiple car parks within Telford Town Centre which are also chargeable.

Sat nav postcode: TF3 4JH

Event Sustainability

The International Centre has a sustainability policy which aims to ensure that hosted events reduce, reuse and recycle the waste produced. We can also work with organisers who are looking to achieve a carbon-neutral status for their event.

If you would like more information then you can contact the Event Planning team to discuss: 01952 281 500.  View The International Centre sustainability policy here: Sustainability Policy

Are dogs permitted at the show?

Dogs are not permitted to the Show, with the exception of Guide or Assistance Dogs. Emotional assistance dogs are not permitted.